But managing thousands of Slack channels became a challenge. Our customers love this way of communicating because at 100ms they feel like it's their video backend team. “As a tech company, our customers are developers who prefer to communicate via Slack.
We are very grateful that they have helped us reduce our costs, achieve better profitability and most importantly increase customer satisfaction," says Alok Mishra, CTO and co-founder of GoodMeetings. It's no secret that DevRev is at the forefront of product-related customer communication.
“In the past six months of using DevCRM, we've found that the product-customer-developer triangle can transform a product-centric company from a good company into a great one. The newly introduced support app connects the specialist departments so that they can work together as a social team in real time. To realize that vision, DevRev also announced today the general availability of its support app, an in-app widget, APIs and webhooks for modern software companies that believe in the power of one : one support engineer, one team support engineers and developers and a culture of customer success for all. Tomorrow's design- and customer-centric companies will deploy product- and user-centric CRM systems, to ensure that every employee contributes to customer success. However, these home-grown solutions often lead to churn and low customer satisfaction. Today, companies are spending hundreds of thousands to create Slack channels, email Connect emails and in-app widgets to support portals, product boards, and issue tracking software. Palo Alto, CA /PRNewswire/ - DevRev, a company bringing developers and engineers closer to customers, today announced the official launch of DevCRM: the only API-driven, developer-centric Customer Relationship Management (CRM) -Platform for product-oriented SaaS companies.Īt a time when everything revolves around the product, DevRev's converged "DevCRM" platform brings together customer support conversations, developer question tickets, and product enhancements. This new type of CRM enables modern software companies to bring departments together and support their customers "as one".
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